Privacy policy
Last updated on: 20 October 2026
1. Introduction
SCEA THERON PORTETS, operator of Château de Portets, attaches particular importance to the protection of the personal data of visitors to its website.
This privacy policy explains what personal data may be collected when browsing the site. https://www.chateaudeportets.fr, Why they are used, how long they are kept and what the rights of the persons concerned are.
It concerns the treatments carried out within the framework of the Château de Portets website. The external services accessible from the site may also apply their own privacy policies.
2. Responsible for the processing
The person responsible for the processing of personal data described in this policy is:
SCEA THERON PORTETS
Address of the registered office: CHATEAU DE PORTETS, 33640 PORTETS
Email: contact@chateaudeportets.fr
Phone number: +33 (0)5 56 67 12 30
For any questions regarding the protection of personal data, you can contact the Château de Portets at the email address indicated above.
3. Personal data collected
The data that may be collected depends on the services you use on the site.
3.1. Contact form and email exchanges
When you contact Château de Portets, particularly via the contact form or by email, the following data may be collected:
Name and surname;
Email address;
Phone number;
The subject and content of your message;
Any other information that you choose to provide.
This information is used to answer your requests and to ensure the follow-up of the exchanges.
The information strictly necessary for processing your request is indicated on the contact form on our website.
3.2. Booking of visits via Winalist
The site includes a booking module provided by Winalist, accessible directly from certain pages of the site.
When you use this module, the information you provide to make a reservation may be collected and processed by Winalist and, depending on the booking terms, by Château de Portets.
This data may include, in particular, the information necessary for the reservation, the customer's contact details and information relating to the service booked.
Winalist operates within the framework of its own booking service and applies its own terms and information regarding data protection.
To learn about the methods used by Winalist to process data, please consult its privacy policy (by clicking here) or the privacy information accessible from its booking service.
The integration of the module on the site of the Château de Portets does not exempt the latter from its own obligations to provide information regarding the processing it is responsible for.
3.3. Displaying Google ads
The site uses an extension that allows it to display ads from Google.
Depending on the technical functioning of the widget and the external services requested, this integration may involve the exchange of technical data with Google or with the provider of the widget, Trustindex.io.
These exchanges may notably concern technical information relating to the browser or the viewing of the embedded content.
Any cookies or other trackers associated with this service are subject to the applicable rules depending on their nature and purpose.
3.4. Technical data and audience measurement
The site may process certain technical data necessary for its operation and security, such as the IP address, information related to the browser, the system used, or the server’s technical logs, depending on the hosting configuration.
The site also plans to use Google Analytics to measure site traffic and understand how visitors use its pages.
When Google Analytics is enabled, data related to navigation and interactions with the site can be collected, depending on the configuration of the tool.
When prior consent is required, Google Analytics will only be activated after this consent has been collected.
Google Search Console is used to monitor the presence of the site in Google search results. This tool is primarily intended for administration and analysis of the site’s visibility in search results. It should not be confused with an individual visitor tracking tool integrated into the site pages.
4. Purposes and legal bases of the processing
Personal data is used only for determined purposes.
5. Recipients of the data
Personal data is accessible only to the persons and providers who need it for the purposes described in this policy.
Depending on the services used, the recipients may include:
- The persons authorized within SCEA THERON PORTETS to process customer requests;
- The hosting provider of the site: OVH;
- The messaging provider used to transmit the messages from the site (OVH);
- Winalist, for the treatments related to its booking module;
- Google, as part of the Google services used on the site;
- Trustindex.io, as part of the opinion widget, according to its technical operation.
These providers operate within the limits of the processing necessary for their services and in accordance with the roles and obligations applicable to them.
The Château de Portets does not sell the personal data of its visitors.
6. Transfers of data outside the European Union
Some providers used on the site may process data outside the European Union or involve subcontractors located in third countries.
When such transfers take place, they must comply with the conditions provided for by applicable regulations, including the existence of an adequacy decision or appropriate safeguards where necessary.
The specific modalities depend on the services actually activated and their configuration.
7. Duration of data retention
Personal data is kept for a period not exceeding that necessary for the purposes for which it is processed, subject to applicable legal obligations.
As a guide, the following conservation rules are provided:
Contact requests: during the time necessary for processing the request and its follow-up, and then for a maximum period of three years from the last contact with the person, when such retention is justified.
Data related to reservations: for the duration necessary to manage the reservation, and then according to legal, accounting or management obligations regarding any potential disputes.
Technical data and security logs: for a period adapted to the security needs and applicable obligations.
Audience measurement data: according to the conservation settings configured in Google Analytics and the rules applicable to this service.
When the law imposes a specific retention period, the data concerned are kept for the legally required period.
8. Cookies and other trackers
A cookie is a small file that can be stored on your terminal when you visit a website. Other technologies can also be used to store information or access certain information present on your terminal.
The site can use:
- Trackers strictly necessary for its operation;
- Trackers linked to integrated third-party services, notably the booking module or the feedback widget, depending on their configuration;
- Audience measurement trackers associated with Google Analytics, if this service is enabled.
Trackers subject to consent are only stored or read with your consent. Refusing these trackers should not prevent access to features that do not require their use.
You can accept, reject, or customize the trackers through the site’s cookie management device, when available. You can also change your preferences later.
The exact procedures for storing cookies and other trackers depend on the services actually activated on the site.
9. Data security
The Château de Portets implements appropriate technical and organizational measures to protect personal data against loss, alteration, disclosure, or unauthorized access.
The technical providers involved in the operation of the site are selected based on the services provided and the applicable requirements regarding security and data protection.
Since no transmission or storage system can guarantee absolute security, the measures implemented aim to reduce the risks associated with data processing.
10. Your rights
In accordance with applicable regulations, you have the following rights under the conditions set out therein:
Right of access: obtain confirmation that data concerning you is being processed and receive a copy thereof;
Right of rectification: request the correction of inaccurate or incomplete data;
Right to erasure: request the deletion of your data when the legal conditions are met;
Right to restriction: in certain cases, request the limitation of the processing;
Right of opposition: you object to certain treatments based on legitimate interest;
Right to portability: to receive certain data in a structured and commonly used format when this right applies;
Right to withdraw your consent: when the processing is based on it, without calling into question the legality of the processing carried out before its withdrawal.
To exercise your rights, you can send your request to:
SCEA THERON PORTETS
Email: contact@chateaudeportets.fr
Postal address: CHATEAU DE PORTETS, 33640 PORTETS
A reasonable verification of your identity may be requested if necessary to protect your data.
You also have the right to file a complaint with the National Commission for Computer Science and Liberties (CNIL): www.cnil.fr
11. Links to third-party sites
The site may contain links to external sites or services, including booking platforms.
When you leave the Château de Portets website or use a third-party service integrated, data processing may be subject to the privacy policies of these providers.
We invite you to consult their data protection information before using their services.
12. Modification of this policy
This privacy policy may be modified to take into account legal, regulatory, technical developments or changes made to the services used on the site.
The date of the last update is at the top of this page.
For any questions regarding this policy or the processing of your personal data, you can contact Château de Portets at the following address: contact@chateaudeportets.fr